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BulkApothecary Reviews

bulkapothecary.com
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Essential Oils, Soap Making Supplies & More | Bulk Apothecary

Store Description from BulkApothecary.com
Visit Bulk Apothecary for your quality, affordable, essential oils, soap making supplies and our complete line of natural ingredients...


Excerpt from BulkApothecary.com
For the last 20 years Natural Essentiials Inc. (our parent company) hasbeen a large OTC drug manufacturer / contract filler and huge end user of many raw ingredients like citric acid, glycerin, beeswax, shea butter, cocoa butter and so much more. This long history has allowed us to buy these ingredi...


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stars 4.50 / 5
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Review by Sarah


Super quick delivery! Ordered on Wednesday before thanksgiving, arrived on Friday morning after thanksgiving!

Great selection and pricing of essential oils.
Easy website to navigate and order from.
Very pleased!
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stars 1.00 / 5
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Review by Donna


Originally tried to place order 9/12/13 and had trouble with getting shipping estimate to Hawaii. Kept trying 9/13 and 9/14 then decided to email customer service. Their response was I need to call for shipping costs. With 6 hr time difference it is difficult so I finally called 9/18 gave Kennedy my full order and asked for to call my cell with estimate. Never received a call back till this day 9/25! Emailed 9/20 and received response from CS saying "I will ensure Kennedy calls ASAP with your shipping costs. Thank you!" No call back. Emailed CS again 9/23 asking for owner to call or email me and gave suggestion to mail my order in a medium flat rate box which I know will cost $12.35. No response! How does the company expect a customer to order without knowing the cost of shipping? I have NEVER written a review but this situation is just so ridiculous. How do they expect to keep customers happy? Their customer service is the WORST I have ever experienced.
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stars 2.50 / 5
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Review by Emily


I placed an online order with them for three items on 11/18/12. This is part of the email that I received confirming my order: "Thank you for your purchase from Bulk Apothecary. We do try to ship all orders within 1 business day but under rare circumstances it may take a couple days for processing."

I waited until 11/26/12 and sent them an email, asking about the status of my order. I received an email back the next day, saying that they will send a UPS confirmation when the order is shipped. I got a UPS notification on 11/28/12, and thought, "great, now I will get my order", assuming it would be the entire order, since they had not indicated otherwise. Two days later, I received one item from my order, along with a packing slip that had the other two items in my order marked as BACKORDER. I received another item from the order on 12/5/12, but there was no packing slip. So, I called today to make sure that they were not going to 'forget' about the last item on my order. I was told by the representative that "they sent out all orders of that item yesterday, it was on backorder". I replied to her that I had previously gotten UPS notifications for my previous shipments, and did not receive one. She replied that the shipping department would send me an email.

I have done a lot of online shopping and have never dealt with a company that does not notify potential customers that items are on backorder. More reputable companies will not even allow you to place an order if they know that they do not have the product in stock. This company not only did not notify me in any way that the items were on backorder, but still charged my credit card the full amount as soon as I placed the order.

The items in my order were for Christmas gifts, so now I will have to find the last item elsewhere because I cannot count on it arriving in time from the order that I placed at www.bulkapothecary.com.

I will say that the quality of the 2 products that I received seem to be of high quality.
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stars 3.33 / 5
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Review by Tim


My review is a bit mixed. Most everything we ordered arrived in a reasonable amount of time. The only exception is the lids for some bottles we ordered. It has been three weeks now, and I still have not received them as they were back ordered. Fortunately we opted to go with pump lids instead and ordered them a few days after our original order and received those lids within just a few days. If I was in need of the original caps I ordered this would have been a bit of a nightmare, but that isn't the case. While I received my orders in a timely fashion, I was not notified when the shipment was made nor was I given any tracking info. Communication seems to be a bit of an issue with Bulk Apothecary. I would order again from them because their prices are really good. However, I would not order from them if I needed something in a hurry and needed a guarantee that I would receive it when I needed it.
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stars 1.33 / 5
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Review by Anonymous


Recently on the phone with a representative today, they told customers that the products don't get shipped out because they didn't have the ingredients. The automatic E-Mail that has been sent to customers states that "We do try to ship all orders within 1 business day but under rare circumstances it may take a couple days for processing." My product did not even go through processing. So after the time span of 20 days, they told us that they could get it shipped out right this instance, why not before, so they already had the ingredients but plan to make an excuse? This business is very unorganized and does not get any shipments out on time to their customers. Please, find a different store to buy apothecary products from.
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BulkApothecary.com Rating Based on 5 Reviews
Communicationstars1.80 / 5
Orderingstars2.60 / 5
Selectionstars3.00 / 5
Descriptionsstars2.80 / 5
Pricingstars3.00 / 5
Ship Timestars2.00 / 5
rating
Overall: stars2.53 / 5


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