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ISNETWORLD Reviews

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ISNetworld Contractor, Supplier Prequalification, Management and Monitoring

Store Description from ISNETWORLD.com
ISNetworld assists companies and organizations with contractor and supplier prequalification, management and monitoring...


Excerpt from ISNETWORLD.com
ISN is the global resource for connecting corporations with safe, reliable contractors and suppliers from capital-intensive and public sector industries...


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stars 1.00 / 5
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Review by Safety First


Having used both sides of the ISNetworld service (owner client and vendor), I can testify that this business is a complete waste of time and money! I cannot imagine what voodoo they are using to sell corporate offices on their services, but those owner clients are not benefiting from that relationship.

This system is all smoke and mirrors; ISN has ZERO credibility. I have had ISN Customer Service Representatives (CSRs) tell us to 'just put it on paper and we'll count it' to check off a box in the system. They have downgraded contractors for exceeding safety requirements - they literally just want the box checked and the bare minimum done. ISN want you to write programs for work you don't do and cannot read the programs that you have in place. Whenever they don't understand something, the ISN response is for you to "change your corporate policy" - as if that were as simple as editing a word document.

The CSRs have virtually no understanding of safety/ risk management. They cannot answer questions or use problem solving skills, and it would be easier to give yourself a root canal than to be able to speak with someone in management at ISN. The turnover in the CSR position is extremely high/frequent as well!

The cost to participate is ridiculously high as compared to similar systems and the service is far poorer. Any complaint or suggestion for improvement is completely ignored. As a company that is working hard to protect our employees and our clients, this system is a frustrating distraction that only gets in the way of good performance.
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stars 1.00 / 5
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Review by Delbert


ISNetworld has a heck of a business model--charge clients 1,000s of $ AND have the client do all the data entry work. You even have to tell them the page # of where your program references their requirement. Also, you will have to write programs that do not even apply to your company just to satisfy their requirements because of some box you checked on services you provide. Case in point--I had to write a crane safety program even though we do not even own or use cranes--STUPID!!! I'm surprised I did not have to submit a airplane pilot training program and aircraft maintenance program despite the fact my company has neither. I'm sure this will be the next update notice!
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stars 1.00 / 5
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Review by Luminox


Terrible! ISN is a waste of time and money!!!
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stars 1.00 / 5
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Review by Henry


ISNETWORLD, has caused our business problems ever since we were forced to join their company. This is a company that we did not and do not want to do business with but clients are forced into doing business with them from a company that you work for and if you do not that company will not do business with you. When you put this kind of an agenda in place they have no reason to care about you. To top it off you have to pay a fee to them yearly as well as up date records. We are forced into using OSHA forms that we are not required to not even by OSHA standards. If you do not fill them out then your over all score is lowered for other business to see which in turn can cause you to lose contracts. They have no standards for our type of company and we are forced into their standards, Our business was forced into making policys that were not needed. It took over 70 hours of time from our work to build them. The best part is we pay a yearly fee and they do nothing to help resolve issues basic it is do what we tell you not what is right they no way work for us but they do take our money every year.
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stars 1.00 / 5
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Review by Ben


ISNetworld is not user friendly. They send out generic emails requiring you to take some action on your data, even if you have entered the data already and it was approved. Very annoying! If I have left something out, send me an email to complete, but if I have completed it, don't send to me, just send to those who have not completed it. They do not have very good customer service, because the reps do not know what is required and you are expected to know when entering the data. The RAVS section has been where I am ready to tear out my hair. ISNetworld has added so many more sections and pages to my companies Safety Manual that it is no longer readable, it is just like reading the 29CFR1910 General Regulations book. Our manual has gone from something that our employees can put in their back pockets to a 3" binder that they won't read! I now must train over sections that we do not perform or we will not be allowed to work for that client. By the way, we have never worked for them! And they add clients at random, charging us more.
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stars 1.00 / 5
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Review by Service Guy


In the past year, we had two of our larger customers go with ISNETWORLD. In good faith, we subscribed and have regretted it ever since. As previous reviews have stated, their "service" staff is incompetent and of no use except for reading from a script. When they call to leave a canned message, they go right into my voicemail becasue they don't want to speak to anyone directly if they can help it. After them repeatedly rejecting documents I submit, I had repeatedly begged them to tell me what the end point was - what they wanted instead of what they would reject next. No use.

Among the issues:

- Rejecting insurance certificates although other corporations (even those subsidiaries within the same ISN client corp) accept them.
- Demanding amounts and types of insurance that are in violation of our state staues - I even uploaded the state laws and they rejected.
- Complete lack of understanding on their part abpout EMR.
- Demanding OSHA 300s (not to be confused with 300As) which contain information (employee names, medical info) protected under HIPPA.

I did manage to speak with an ISN program administrator for one of our customers - he was one of several of this corp's personnel who work with ISN. He loved them - they only charge the clients a few hundred dollars and send teams out to their offices and work with them. I gave him an idea of what the rest of us deal with and he was unpleasantly surprised, but nothing else will come of it. As I perceive it ISN butters up their customers at a financial loss to them, but makes up for it by charging the rest of us (and 1 client will generate hundreds of us who have to pay ISN - that's where the profit is).

The concept of having an interface company for compliance is a good one, unfortunately, ISN's execution of such a plan has been deplorable.
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stars 1.00 / 5
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Review by Loch


ISNETWORLD is one of the poorest run companies there is:

1) ISN is aimed at satisfying their own agenda, as well as some client-owner requirements. They are NOT aimed at working with or helping the one who pays them - the contractor of the client-owner!

2) If you are a small contractor or a one-man shop/sole proprietor, there is NO benefit to you. The forced subscription to ISN is expensive, very time consuming and the ISN staff are a bunch of monkeys who simply spout off of a script.

3) their customer service reps work off of a script and do have the ability to deviate from it. If they can't answer a question (which happens a lot) they simply reply that "Your client owner requires this" - even when the client owner does not! The reps have virtually no experience out in the world and it is VERY obvious.

4) there is NO complaint mechanism to find resolution of problems with the ISN requests or their mistakes. The ISN staff hides problems and issues from the client-owner and will lie. I mean lie!

5) ISN's methods, software, payment methods are primitive. They cannot take a credit card and force contractor users to go through a myriad of processes that have nothing to do with what the contractor does, and they have no willingness or desire to remove these time consuming and wasteful issues.

6) ISN tells forced subscribers that their system requirements take a short time to complete. This is an outright lie. Their questionnaires take days and days to complete and are filled with redundant questions.

If you are a contractor or a company considering using ISNETWORLD ------ RUN AWAY!!!!
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stars 1.00 / 5
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Review by Business Owner


ISNetworld is by far the worst organization I have encountered in my business experience. I am the owner of a company, and I never before have encountered this level of incompetence. Unfortunately, ISN is not a consumer based company, but one that caters only to large corporations that want to waste huge quantities of money on this needless product. If you are in the health and safety department of a large company considering ISN, I suggest you talk to any contractor that has had to deal with them.
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ISNETWORLD.com Rating Based on 10 Reviews
Communicationstars1.00 / 5
Orderingstars1.00 / 5
Selectionstars1.00 / 5
Descriptionsstars1.00 / 5
Pricingstars1.00 / 5
Ship Timestars1.00 / 5
rating
Overall: stars1.00 / 5


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