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MyPetCrates Reviews

mypetcrates.com
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Pet Crates | Pet Crate Covers Bedding | Dog Cages | Pet Strollers | Cat Trees

Store Description from MyPetCrates.com
Pet Crates and Dog Cages, Pet Strollers, Playpens, Dog Travel Kennels - Free Shipping, Call 800.757.3085...


Excerpt from MyPetCrates.com
MyPetCrates.com offers the best selection of Pet Crates, Pet Playpens, Pet Strollers, Pet Carriers and Cat Trees. We pride ourselves in bringing pet owners products that keep pets safe and happy! Along with keeping pets happy we strive to keep owners happy too! We offer our brand new high quality pe...


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stars 1.00 / 5
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Review by Ticked Off In NC


Total SCAM artists! We placed our order Jan 1st 2016, the payment processed the same day, confirmation # was sent to us right away then nothing else was sent for two weeks...no e-mail, no product. We tried contacting them by phone (one line is only a busy signal all day and night and the other lets you leave a voicemail but doesn't give a name and no one will call you back). We e-mailed them twice before getting a vague one sentence response that told us to let them check on our order and they would e-mail us "soon". 24 hours later, we e-mailed them again because it shouldn't take a legitimate company that much time to track orders. Basically I told them to either ship what we ordered or refund our money and that I had filed a report with the local police dept's internet crime/fraud office (yes, your police dept's have those!) and my bank (blocked my card and notified them of the issue) and notified pay pal. This company looks like a legitimate website. Very well done, uses "pay pal", etc. But it's a scam...they use pay pal pro which is legitimate but as we realized later, we were never asked to "log in" to pay pal and therefore the payment was a direct payment via our credit card and not actually through pay pal. Vendors have the choice to use pay pal pro via direct payment from a credit card OR via customer log in through pay pal. So, we were thinking we were covered by pay pal but we weren't and now this company has our credit card number. Amazingly they e-mailed back to quickly say "we are not fraud" and "we were closed for holidays" and sent me a "confirmation" for the refund of our 100 bucks but after reading reviews I was skeptical that we would actually get the money back. We did get the money BUT, what a freakin coincidence, our bank and the police dept notified us that someone in California had tried to use our card twice before the "refund" was sent to us!! Luckily, we had blocked and flagged our card and accounts that morning!! I know this company is from Florida, but like the police and banks will tell you, there are scam rings and they bounce your info around in many states!! Bottom line, DO NOT ORDER FROM THIS WEBSITE!!! It looks legit but it is NOT!!! Read the reviews, everybody can't be wrong and anyone that has had issues with this "company" should notify whoever you can!!!
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stars 1.00 / 5
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Review by Bill


Poor customer service. Order was placed and I received a confirmation e-mail. Never received a shipping confirmation. Company phone when called, the only option is to leave a voice mail and the voice mail is never returned. I have sent numerous e-mails and have not received a response from the company.

No service, no return calls, no e-mail response, not answering the phone. And still product received.
DO NOT ORDER FROM THIS COMPANY!
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stars 1.33 / 5
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Review by Sandra


They never answer the phone, nor emails. I placed my order, it said 2 day delivery in FL, okay sounded good, my dog got a back injury and I needed a crate ASAP. So, a week went by no crate, no one ever answers the phone and the many emails I have sent have gone unresponded, I even posted on their Facebook page, nothing... But they DID charge my bank account. I am going to report them to consumer watch agencies. I need to find out who owns that domain. DO NOT BUY FROM THEM.
UPDATE: I finally received the order but not in 2 days as advertised. The owner David Levy still did not respond any emais, or FB messages, no phone calls were ever responded either. At least I have the crate now, I am yet to open it and put it together, i hope the quality is decent.
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stars 5.00 / 5
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Review by John


Just want to give a big THANX to mypetcrates.com for fast delivery great quality crate and good communication
Thanx
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stars 5.00 / 5
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Review by JZ


Fantastic customer service and support! Great product with fast delivery!
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stars 5.00 / 5
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Review by Moti C


I'm very happy with my purchase. The cage came with Ups very Fast and I love the quality.
I recommend this web site to everyone. Communication is very fast by email.
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stars 5.00 / 5
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Review by Samantha Wyler


Hi everyone,
I have ordered from mypetcrates.com a few times and all went well,great price/quality ,had no problem what so ever .....
thank you very much !!!!!
will definitely order again
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stars 1.33 / 5
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Review by Les


Poor customer service. Order was placed and I received a confirmation e-mail. Never received a shipping confirmation. Company phone when called, the only option is to leave a voice mail and the voice mail is never returned. I have sent numerous e-mails and have not received a response from the company.

No service, no return calls, no e-mail response, not answering the phone. And still product received.
DO NOT ORDER FROM THIS COMPANY!
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MyPetCrates.com Rating Based on 15 Reviews
Communicationstars2.07 / 5
Orderingstars2.40 / 5
Selectionstars2.43 / 5
Descriptionsstars2.20 / 5
Pricingstars2.80 / 5
Ship Timestars2.20 / 5
rating
Overall: stars2.35 / 5


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