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(15 Reviews)

MyPetCrates


mypetcrates.com
status
Pet Crates | Pet Crate Covers Bedding | Dog Cages | Pet Strollers | Cat Trees
Store Description from MyPetCrates
Pet Crates and Dog Cages, Pet Strollers, Playpens, Dog Travel Kennels - Free Shipping, Call 800.757.3085
Whether you had a positive shopping experience, or things didn't go so well and you think MyPetCrates sucks, share your experience here and write a review for MyPetCrates.
user
rating
1 / 5
1-14-2016
Total SCAM artists!
We placed our order Jan 1st 2016, the payment processed the same day, confirmation # was sent to us right away then nothing else was sent for two weeks...no e-mail, no product. We tried contacting them by phone (one line is only a busy signal all day and night and the other lets you leave a voicemail but doesn't give a name and no one will call you back)... read more
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user
rating
1 / 5
7-18-2014
Poor customer service.
Order was placed and I received a confirmation e-mail. Never received a shipping confirmation. Company phone when called, the only option is to leave a voice mail and the voice mail is never returned. I have sent numerous e-mails and have not received a response from the company. No service, no return calls, no e-mail response, not answering the phone. And still product received. DO NOT ORDER FROM THIS COMPANY!
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user
rating
1.3 / 5
4-15-2014
They never answer the phone, nor emails.
I placed my order, it said 2 day delivery in FL, okay sounded good, my dog got a back injury and I needed a crate ASAP. So, a week went by no crate, no one ever answers the phone and the many emails I have sent have gone unresponded, I even posted on their Facebook page, nothing..... read more
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user
rating
5 / 5
11-25-2013
Just want to give a big THANX to mypetcrates.com for fast delivery great quality crate and good communication Thanx
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user
rating
5 / 5
11-19-2013
Fantastic customer service and support!
Great product with fast delivery!
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user
rating
5 / 5
11-13-2013
I'm very happy with my purchase.
The cage came with Ups very Fast and I love the quality. I recommend this web site to everyone. Communication is very fast by email.
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user
rating
5 / 5
10-19-2013
Hi everyone, I have ordered from mypetcrates.com a few times and all went well,great price/quality,had no problem what so ever..... Thank you very much!!!!! Will definitely order again
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user
rating
1.3 / 5
8-27-2013
Poor customer service.
Order was placed and I received a confirmation e-mail. Never received a shipping confirmation. Company phone when called, the only option is to leave a voice mail and the voice mail is never returned. I have sent numerous e-mails and have not received a response from the company. No service, no return calls, no e-mail response, not answering the phone. And still product received. DO NOT ORDER FROM THIS COMPANY!
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user
rating
1.7 / 5
7-17-2012
I ordered from this company Thursday July 12, 2012.
I received my confirmation number, but no email. I was told it will be shipped in 2 business days which should have came in by Monday. Honestly, it was too good to be true... read more
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user
rating
1 / 5
6-9-2012
I ordered with this company and am now reporting them to my credit card company as fraudulent. They have not shipped my order, one of the phone numbers is disconnected and the other one is never answered. My phone calls and emails have never been responded to. Instead I found petspace.com and used the code CL12 to get a good crate at a good price.
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user
rating
1 / 5
3-23-2012
This business is the worst -- do not do business with them.
They charged my credit card a month ago and NEVER shipped the product. When asked if I could simply cancel the order(for failure to deliver), they said it would cost $25 -- they've taken my money and done NOTHING. I am reporting them to the BBB. Do not waste your time and money with this company.
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user
rating
1.6 / 5
3-17-2012
Do Not Order from this company.
A friend found a larger and less expensive crate from another company just after I submitted my order. I called to cancel the order right after submitting it and was told it had already shipped... read more
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